Today we helped a customer and wanted to share the experience with you.

She had problems with her PayPal Checkout when buying a gift card.

Here's what you can do should you happen to face this issue too.

Clear Your Cache

Sometimes a cluttered cache can throw a wrench in the works.  Try clearing the cache in your Android or iOS mobile browsers to give your device a fresh start.

Deactivate Two-Factor Authentication on Desktop

We recommend logging into your PayPal account on a desktop browser and temporarily deactivating this feature to streamline your payment process.

Free Up Storage Space

Take a moment to free up some storage space on your mobile phone to ensure smooth sailing while using the Okuru App.

And just like that she could now buy the gift card she wanted and was happy that we helped solved the issue for her.

We understand that troubleshooting tech issues can be a hassle, but rest assured, we're here to support you every step of the way.

If you encounter any issues or need assistance with using the Okuru App, don't hesitate to reach out to our dedicated Customer Care Team at customer.care@okuru.app.

We've got your back!